Unbefristet


Unternehmen: SAP
Vertragsart: Unbefristet
Standort: - Deutschland

Requisition ID: 117788
Work Area: Software-Design and Development
Location: Walldorf/St. Leon-Rot
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP's vision is to help the world run better and improve people's lives.
As the cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries run better. SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.
At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. You'll work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you'll be able to get more out of your career. It's no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.
Now it's your turn to take the next step and help make the world Run Simple.

PURPOSE AND OBJECTIVES

Global Engineering Triage Manager (resolution) plays a key role in improving overall business performance, and achieving long-term customer satisfaction and retention. The global triage managers (senior-level product and process knowledge teams), deliver guidance to the global cloud support and customer success teams and drive cross-departmental partnerships for enhancing the customer experience.

The GETM is the primary liaison from engineering to cloud support aligned by pillar. The primary focus is to internally coordinate, plan, prioritize and communicate with engineering on customer issues related to product defects, coordinate incident handling improvements with support, monitors escalations with MCC, and works with product management in providing feedback for product roadmaps.

The role encompasses proactive communications and updates within SLA, and standardization of best practices. The GETM drives consistent, scalable and repeatable processes by aiding Customer Success through awareness of supplemental documentation and training, promoting self-service and communication on known issues. The GETM leads or participates in Customer Value Improvement programs through participation in the EKC for customer focus, and through collaborations with MCC, GFM and Nexus.

Within our team, we practice a trust-based working model.


EXPECTATIONS AND TASKS

From a TECHNICAL perspective in this role as Developer you:


* Drive prioritization of engineering defects based on impact to the customers.

* Work alongside GFM/Nexus with Product Management teams in providing feedback on product roadmap planning.

* Drive delivery of consistent and repeatable processes and solutions globally.

* Partner with Support and Documentation teams to develop, update and validate knowledge and training.

Your Daily responsibility is to


* Review open P1-3 issues not responded to within SLA and move them to next point of action

* Review open issues on a dashboard and via frequent meetings with MCC, GFM, Nexus leaders

* Create/monitor dashboards for Dev Managers, Cloud Support, Triage and QA to review on a daily basis for escalations

* Act as main point of contact for all Escalations with MCC, MCS and Escalation managers

* Review if CS has logged any enhancements or tasks and alert them of process

* Close any tickets that are invalid or lack significant response from CS and PS

* Remove escalation status if no escalation business reason is established

Furthermore there are weekly meeting w the Triage Managers, MCC, Nexus, Eng Mgrs to discuss prioritizations and kaizen opportunities. Monthly you Revisit the kaizen ideas and revise list if necessary with EKC and quarterly there will be REM meetings for GoNoGo as well as post release advocacy for hot CS issues. In addition to that you meet w other groups and teams on ad hoc projects such as training program needs, CS needs, gaps in documentation, topic manager kaizen, meetings w others and monitor volume of invalid tickets logged

Your BUSINESS related challenges will be


* Champion the customer experience by advocating for the entire product life cycle.

* Lead or facilitate Customer Experience Improvement sessions with Triage, MCC, GFM and Nexus

* Provide knowledge and educate technical and customer-facing employees consistently, sufficiently and efficiently.

* Be a catalyst for change across the organization to improve customer satisfaction - kaizen!

* Track and report metrics on Engineering defects and identify opportunities for improvement.

* Focus on strong relationship management and effective collaboration with cross-functional teams for better outcomes.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES


* Strong analytical, organizational and problem-solving aptitude.

* Outstanding leadership and collaborative capabilities, illustrating proficiency in both verbal and written communications.

* Exemplify a high degree of personal integrity and interpersonal skills and abilities.

* Proven willingness to commit the additional time and effort necessary during periods of heavy workload in order to meet project milestones, implementation deadlines, etc.

* Possess a strong working knowledge of the suite of SFSF offerings, with knowledge of set(s) of module groupings and their interdependencies.

* Excellent project and task-management skills and partnership focus.

* Excellent communication, follow-up and documentation skills. Fluent in German and English Language.

* Demonstrated analysis and problem solving expertise.

* Demonstrated success in transferring knowledge to others (coaching & mentoring).

* Effectively interacts with all levels of management within the client and internal organization.

* Enthusiasm, internal leadership, strong work ethic and a positive attitude.

* Demonstrated ability to apply product knowledge to advance customer success and ensure ongoing engagement.


WORK EXPERIENCE

Typically has some years of direct related work experience driving client solutions and maintaining ongoing successful customer engagement, with solid understanding of business processes and SFSF product suite. Bachelor Degree Required. Masters Preferred.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at EMEA: +49 6227 7 48599 and careers@sap.com, Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.
Additional Locations: No SelectionSAP's vision is to help the world run better and improve people's lives.

As the cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries run better. SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.

At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. You'll work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you'll be able to get more out of your career. It's no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.

Now it's your turn to take the next step and help make the world Run Simple.


Unternehmen: SAP
Vertragsart: Unbefristet
Standort: - Deutschland

Requisition ID: 112234
Work Area: Software-Design and Development
Location: Walldorf/St. Leon-Rot
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
As you know, SAP's vision is to help the world run better and improve people's lives.
As THE cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries Run Simple.
We empower people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.
At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. Here, you work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you're able to build your career. It's no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.

PURPOSE AND OBJECTIVES

Do you want to shape SAP's future in Cloud Business Software at its heart? Are you enthusiastic about driving the success of our Next Generation Suite in the Cloud? Our first S/4HANA Cloud Editions are out in the market. In order to increase our cloud foot print and to accelerate innovation delivery, we have founded a new department. The S/4HANA Cloud Foundation will be the link between efficient cloud application development and ease of consumption at our customers. We will focus on three main pillars: develop cloud enablement features like extensibility, analytics, and responsibility management - relevant for all application development areas; provide automated services for cloud application management; drive a network for fast internal adoption of the services and features.

Join our growing team at the center of S/4HANA development as Product Owner/Project Expert. You will work with a development team of experienced colleagues and young talents. In your role, you will be responsible for the cloud enablement in one of the focus areas of Cloud Foundation and manage the belonging network with the application areas in order to establish a living topic community and a reliable adoption. The result of your work will be very important for the success of S/4HANA and will be recognized accordingly.


EXPECTATIONS AND TASKS

As a Product Owner/Project Expert for S/4HANA Cloud Foundation, you will

* Understand the S/4HANA Cloud Foundation concepts

* Establish a topic related developer network with the application areas of S/4 HANA

* Collect Information/provide Guidelines for the respective cloud enablement topic

* Incorporate application feedback into the cloud enablement topic

* Condense collected information into a Backlog Plan

* Support the S/4 HANA Cloud Foundation Leader with respect to planning, resource allocation and reporting

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

* Minimum Bachelor's degree in computer science or related field (university)

* 5 years of experience in development of SAP Business Suite solutions

* Good knowledge of S/4HANA technology stack

* Profound knowledge of development processes, (enterprise relevant) architectural concepts, technologies and frameworks

* Good understanding of Cloud Deployment and Cloud Operations Practices

* Good overview knowledge across multiple application areas

* Innovative thinker with strong focus on quality and customers

* Proven track record in Product Owner of Project Expert positions

* Team player and open communicator, "can-do" attitude

* Relationship & Trust Building capabilities required

* Experience in Cloud development is an advantage


WORK EXPERIENCE

We are looking for a candidate with 5 years of experience in development with focus on Project Management.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at EMEA: +49 6227 7 48599 and careers@sap.com, Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.
Additional Locations: No Selection0


Unternehmen: SAP
Vertragsart: Unbefristet
Standort: - Deutschland

Requisition ID: 111637
Work Area: Software-Design and Development
Location: Walldorf/St. Leon-Rot
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP's vision is to help the world run better and improve people's lives.
As the cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries run better. SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.
At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. You'll work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you'll be able to get more out of your career. It's no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.
Now it's your turn to take the next step and help make the world Run Simple.

PURPOSE AND OBJECTIVES

The HANA Cloud Platform (HCP) is a Platform-as-a-Service built to offer unique capabilities to develop and streamline applications for public and industry clouds. Built on open source technologies and powered by SAP HANA, the applications developed by customers, partners and SAP can leverage a variety of services.

The Persistence service, developed in our team, is one of them. We accompany the complete database lifecyle ( automated provisioning, database administration, backup and recovery handling, high availability and disaster recovery, testing new database versions, ….) thus giving application developers the chance to concentrate on their core business without worrying about the underlying database.

Developing and providing the persistence service poses a variety of challenges:


* Being well versed with database operations

* Installation and automation thereof on different platforms

* Analyzing issues on multiple layers ranging from applications and services to OS and database layer

* Consulting of customers and partners with regard to database design and database issues

* Improving development productivity by leveraging open source tools and frameworks

* Working with the team on architecture and design proposals to improve persistence service functionality

* We are looking for a senior developer who can cope with these tasks and requirements.


EXPECTATIONS AND TASKS

As (Senior) Developer in the HANA Cloud Platform Persistence team, you should ideally


* Have database knowhow and the will and interest to enhance your knowledge about different databases like SAP HANA, SAP ASE and others

* Have knowledge in scripting languages (Java Script, Ruby, chef recipes,…)

* Endorse open source activities

* Be open for changes

* Understand our stakeholders' demands and translate them into technology

* Have a strong customer focus

* Have the ability to work in a team of experienced colleagues

We are looking for a strong, committed, self-motivated, reliable team player and proactive networker.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES


* Bachelor or master degree in computer science, natural science or a related discipline.

Required skills (must have)

* Strong analytical and communication skills.

* Fluent in German and English speaking and writing.

* Excellent knowledge about databases and Java persistence are prerequisite.

Preferred skills (good to have)

* SAP HANA, SAP ASE

* Knowledge in programming languages like Java/Java Script/Ruby…

* Experience with software engineering methodologies like test-driven development, continuous integration, Git, GitHub or Jenkins


WORK EXPERIENCE


* 3+ years professional software development experienceSAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world's third largest independent software manufacturer. Browse company facts and information below.


Unternehmen: SAP
Vertragsart: Unbefristet
Standort: - Deutschland

Requisition ID: 111963
Work Area: Software-Design and Development
Location: Walldorf/St. Leon-Rot
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP's vision is to help the world run better and improve people's lives.
As the cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries run better. SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.
At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. You'll work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you'll be able to get more out of your career. It's no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.
Now it's your turn to take the next step and help make the world Run Simple.

PURPOSE AND OBJECTIVES

The growing interconnection of machines, devices and business processes through the Internet is offering a significant growth opportunity for SAP as market leader of enterprise software.
Large industry customers are looking for a strategic platform vendor who is able to address the critical infrastructure, data management and integration requirements.
We enable Big Data technologies as part of SAP's strategic HANA Cloud Platform. Together with our SAP HANA Cloud Platform, built on open source technologies such as OpenStack and Cloud Foundry, this offering is planned to be the technology foundation for industry cloud scenarios with SAP.


EXPECTATIONS AND TASKS

As Senior Developer in the SAP HANA Cloud Platform Big Data team you will:

* Define Big Data cluster blueprints and implement automation (infrastructure-as-code) based on the IaaS layer

* Learn how to set-up, run and use Big Data clusters in combination with SAP HANA

* Design, develop and operate thoroughly crafted, robust, well-tested Big Data services within the SAP HANA Cloud Platform, including infrastructure and customer self-services for user management, backup & recovery and archiving

* Directly interact with concrete innovative Big Data scenarios in various industries

You will be successful in this role if you:

* Are curious and hungry to learn and improve

* Love to innovate, influence and have an impact

* Are proud of well-crafted, simple, resilient, valuable and widely used software

* Are willing to use and embrace open source products

* Enjoy working in an agile team applying Scrum and agile development

* Enjoy collaborating with engineers across the organization in an international environment

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Required skills

* A good bachelor or master degree in computer science, natural science or a related technical discipline

* Proficiency in Linux

* Fluency in two of the following: Java, Ruby, Python, Scala, JavaScript

* Proven expertise in distributed systems, cloud infrastructures, SAP HANA

* Knowledge of Open Source products and will to adopt and use them rather than to find own solutions

* Excellent communication and interpersonal skills

* Fluent English and German

Preferred skills

* Prior related knowledge such as Spark, Cassandra, Hadoop, Kafka, Swift, …

* Experience working in a DevOps environment

* Deep knowledge in functional and object oriented programming and parallel, distributed algorithms

* Hands-on experience with agile development methods and corresponding tools (Git, Jenkins, …)

* Knowledge of open source products. Own prior contributions are a big plus.


WORK EXPERIENCE


* 3-5 year experience in productive software development & deliverySAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world's third largest independent software manufacturer. Browse company facts and information below.


Unternehmen: SAP
Vertragsart: Unbefristet
Standort: - Deutschland

Requisition ID: 112587
Work Area: Software-Design and Development
Location: Walldorf/St. Leon-Rot
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP's vision is to help the world run better and improve people's lives.
As the cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries run better. SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.
At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. You'll work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you'll be able to get more out of your career. It's no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.
Now it's your turn to take the next step and help make the world Run Simple.

PURPOSE AND OBJECTIVES

The SAP HANA in-memory database enables new, ground-breaking applications and is widely agreed to be a highly valuable asset in the SAP software portfolio. The practical use of in-memory computing is made possible by recent technology advances in main memory size and speed, multi-core processing, and data management. It leverages technology innovation to establish real-time processing of business data with a dramatic increase in performance.
The newly created SAP HANA in-memory cloud computing group will offer the power of HANA as easy to consume HTTP REST services in the cloud. As this is a brand-new group working on a fast-moving topic, there are vast opportunities to learn, grow and innovate. New colleagues will be trained and supported directly on the job by experienced developers.


EXPECTATIONS AND TASKS


* You will work with the latest cloud-technologies from within and outside of SAP

* You will design and develop HTTP REST-Services

* You will write automatic tests to ensure the quality of your services

* You will deploy and run the services in the cloud infrastructure

* You will closely work together with colleagues and customers

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Required skills

* University degree (Bachelor or Master) in Information Technology, Engineering or Physics

* Very good programming skills in JavaScript and Python

* Deep understanding of the REST-Principle

* Very good German (main working language) and English language skills

Preferred skills

* Experience with SAP HANA

* Experience in SQL

* Experience in Cloud-technologies

* Experience in Linux


WORK EXPERIENCE

5+ years professional experience for the senior developer positionSAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world's third largest independent software manufacturer. Browse company facts and information below.

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