Walldorf/St. Leon-Rot

Unternehmen: SAP
Vertragsart: Befristet - Teilzeit
Standort: Walldorf/St. Leon-Rot - Deutschland


SAP Business One is SAP's fastest growing offering in the ERP market for small and midsize companies for both deployment options: on-premise and in the Cloud.
The Business One Business Development team continuously works on improving the Go-to-Market and Partner Model to drive sustainable growth.
Transparency on sales performance and success is key to support the regions in meeting their targets.


The working student will be a valuable member of the global B1 team focusing on sales supporting activities.
Potential tasks are:

* Developing partner enablement material

* Supporting the rollout of new sales tools & processes

* Support in sales and legal reporting

* Support in partner operations and administrative tasks
This is an excellent opportunity for you to get insights into how the B1 Partner Business is set up and the key criteria that make it a success

* Start as soon as possible for duration of 6 months


* No previous experience needed. Ideally experienced in international Software Channel Business
Your application can either be in English or in German. Your set of application documents should contain a cover letter, a tabular CV, copies of the obtained degrees and (if available) copies of your references from former employers (e.g. internships). Please describe as well your experience and skills in foreign languages. !PLEASE APPLY ONLINE AT WWW.CAREERSATSAP.COM!


* Student of a university or university of applied sciences. Preferred field(s) of study: Business Administration, Economics, Marketing

* Advanced Excel and PowerPoint

* Fluent in German & English, French and / or Spanish would be beneficial

* High ambition, drive specific project tasks across locations and departments, work independently with focus on results and execution, good communicator

Unternehmen: SAP
Vertragsart: Unbefristet - Vollzeit
Standort: Walldorf/St. Leon-Rot - Deutschland


The Solutions Advisor Senior Specialist role is a client-facing resource for Premium enterprise-level accounts delivering support account management and technical support. The role encompasses ongoing technical support/guidance, business strategy and transformation consultation, and overall account management and oversight. As a customer advocate, the Solutions Advisor is the client's Primary Point of Contact responsible for orchestrating all support activity within SuccessFactors/SAP to deliver a superior client experience. This role focuses on ongoing technical problem solving, relationship-building, proactive account management activities, promoting overall customer satisfaction, product adoption and renewals. The role is responsible for managing high profile and high spend accounts.


Technical Account Management:

* Understand the customer's technical environment including key configuration elements, unique technical specifications and basic technical understanding of all modules implemented with a focus on modules that are high impact.

* Engage and coordinate cross-functional resources both internally and with customer organizations to align on problem solving activity.

* Act as subject matter expert with respect to the customers use of the SuccessFactors solution

* Drive technical escalations and coordinate key resources in the escalation process

Consulting Management:

* Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity

* Responsible for reviewing, tracking and coordinating Enterprise Support deliverables

* Understand and explain features and benefits of the product line as it relates to customer needs.

* Assist in knowledge transfer of administrative tasks between customer administrators and internal teams.

* Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed.

* Facilitate weekly issue reviews, quarterly feature reviews, and Annual Service review presentations and other key Platinum deliverables.

* Facilitate meetings effectively, setting clear goals and expectations, and documenting discussions and next steps.

General Responsibilities:

* Meet customer expectations by anticipating and resolving their issues.

* Provide occasional off-hours technical support with key projects and go-lives.

* Collaborate with internal technical teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips and other actions that improve our products and support.

* Document issues in a CRM system and defects in bug-tracking tool.

* Seek out and embrace feedback, take on tough assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities

* Effectively manage time, workload and shifting priorities.

* Monitor quality of work and identify opportunities for continual improvement.

* Communicate effectively with customers both verbally and in writing.


* 3-5+ Years of experience with named or dedicated accounts


* A 4-year degree or equivalent (technical preferred)

* proven track record in technical support and technical problem solving

* You have a proven track record in successful account management

* proactive learner and creative problem solver who enjoys being in a fast-paced environment, and who enjoys interactions that lead to ultimate customer success and satisfaction

* strong project and task-management skills, experience with networked enterprise information systems and have supported business applications

* focus on details, particularly with communication, follow-up and documentation

* delight in exceeding customer expectations

* Business fluent German and English language knowledge

This position requires the use and understanding of the following technologies:

* Solid understanding of enterprise software solutions or business application software

* Solid understanding of technologies including ASP, SaaS, XML, IT networking, SSO, APIs, Connectors

* Solid understanding of Internet technologies, web servers and web proxy servers

* Demonstrated analysis and problem solving expertise.

* Solid understanding of business processes and strategy.


* Ability to lead requirements-gathering sessions

* Ability to modify and configure key elements in the customer's technical environment

* Ability to multi-task and perform effectively under pressure, working virtually with internal teams and customers

* Demonstrated analysis and problem solving expertise

* Experience in transferring knowledge to others (coaching & mentoring)

* Comfortable interacting with all levels of management within the client organization

* Enthusiasm, strong work ethic and a positive attitude

* Ability to learn and assimilate information quickly

Technical consulting and problem solving, Account Management, Customer Service, Continuous learning, Results Focused, Teamwork

Unternehmen: SAP
Vertragsart: Befristet - Vollzeit
Standort: Walldorf/St. Leon-Rot - Deutschland


As part of the Global Human Resources Service Delivery Organization, Local HR Services DACH is responsible for a wide range of administrative Human Resources services for 21.800 employees in Germany, Austria, and Switzerland. We resolve employee and manager requests, consult them, and carry out operational HR administration across the employee life cycle (e. g. contractual changes, references, support of the termination process, consultation for maternity and parental leave). Our team works closely with HR business partners and the business service center Europe in Prague.


* Handle and take responsibility for the reference process for managers and employees in Germany

* Create references in German and English

* Answer queries of employees and managers via E-mail, HR ticket, or phone

* Act as contact partner for employees, managers, and HR business partners in all issues relating to references


First professional experience in the area of Human Resources would be a plus.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships).
Please describe as well your experience and skills in foreign languages and computer programs.



* Graduate (f/m) of a university or university of applied sciences in economics ideally with focus on HR (preferred), or with a comparable successfully completed vocational training

* Excellent in German and good in English, both written and spoken

* Experience in MS Office, especially Outlook and Word, knowledge of SAP ERP application is an asset

* Accuracy and attention to detail

* High standards of reliability and integrity

* Pleasant, confident manner on the telephone and in person

* Ability to keep a clear head while handling high volume of work

Unternehmen: SAP
Vertragsart: Unbefristet - Vollzeit
Standort: Walldorf/St. Leon-Rot - Deutschland


The role of Data Management Services (DMS) within SAP Consulting is to advise our national and international customers in strategy definition, conceptual planning and the realization of their business and technological transformation requirements. The service portfolio ranges from one-day expert engagement to long-term customer projects. The scope varies from complex restructurings, consolidations, migrations, to system decommissioning for both, SAP and non-SAP environments.

We are looking for a team member to extend the program team and to further drive internal and external customer engagements with focus on holistic data management. A major task will be to orchestrate and support ONE team aspects of a holistic customer approach. Therefore transformational leadership experience is required.


We are looking for a Consultant / Senior Consultant with the following profile:
* Outstanding communication skills across all hierarchy levels, both internal and external.

* Advanced facilitation and coaching skills are a strong asset (e.g. visualization techniques, Design Thinking, etc.).

* Project management skills. Both is welcome, internal or external project experience.

* High affinity to SAP Technology and SAP Consulting.

* Knowledge of data migration/integration solutions or System Landscape Optimization (SLO) is a strong asset.

* Lead and support knowledge sharing initiatives (i.e. Focus Groups, FSP Moderators, Mentoring, Education, etc.).

* Strong team player attitudes: actively establish relationships and motivate through inspiration.

* Show passion on the job: act as a role model for the team, show authentic behavior, pride and enthusiasm in the own job.


Minimum 3 years of work experience at SAP with proven track in Consulting.


* Final degree (e.g. business administration, psychology, economics, computer sciences) or equivalent work experience.

* Fluency in German and English is mandatory.

* Very good communications/ presentation skills.

* Ability to drive execution within area of responsibility and experience in aligning cross-topic objectives & approaches.

* Experience in strategic thinking and conceptual design of complex projects & programs.

* Solid knowledge in a SAP solution and respective industry business process understanding.

* Experience and proven track in customer interaction.

* Experience in leading virtual teams cross-border.

* Experience in decision making within own area of responsibility / project.

Unternehmen: SAP
Vertragsart: Unbefristet - Vollzeit
Standort: Walldorf/St. Leon-Rot - Deutschland


Changed business requirements often result in the realignment of a company's business or corporate structure, which can be reflected in various IT-based activities: Consolidation, harmonization and optimization of processes, reorganization of corporate structures as well as reduction of IT-complexity helps to realize our customer's business goals.

The service portfolio of the SAP Data Management Services (DMS) / System Landscape Optimization (SLO) group perfectly supports the evolving needs of our customers in a
challenging economic environment while minimizing technology driven business disruption.

With the new SAP solution Enterprise Information Management (EIM), SAP provides tools and technologies to maximize the business value of data - both structured and unstructured - across any industry organization. The information management (IM) solutions helps to manage big data, ensure accurate analytics, and improve governance, with timely, consistent, and trustworthy information at every level of any enterprise.

In order to establish SAP EIM in the market, SAP DMS/SLO sets up a global EIM consulting team.

DMS/SLO's role within SAP Consulting is to advise our national and international customers in strategy definition, conceptual planning and the realization of their business and technological requirements. The service portfolio ranges from one-day expert engagement to long-term customer projects.


As a DMS/SLO Senior / Principal Consultant in the area of EIM your job will involve working in a global team to realize EIM scenarios, such as master data governance (MDG), Data Services (DS) and information lifecycle management (ILM). Main tasks would be:
* Provide consulting services (set up and deliver EIM projects)

* Contribute to service development and content roll-in (enhance tools and services)

* Support solution roll-out (pre-sales support)


Minimum of 5 years' work experience in implementing SAP Business Suite and other solutions, as a functional consultant.

Required Skills:
* University degree or equivalent work experience

* Specific skills in one of the following areas:
- SAP MDG development or implementation background
- SAP DS development or implementation background
- SAP NetWeaver ILM development or implementation background
- ILM BW development or implementation background
- ERP Technology and SAP Data Archiving background
- Solution design and architecture skills

* Interpersonal skills and competencies:
- Experience in international customer projects
- Team player, pro-active networking attributes, results and execution focus
- High drive & self-starter/-motivated
- Working in a international and virtual environment
- Creative individual with strong customer relationship management capabilities
- Results-oriented and effectiveness in problem-solving
- Ability to present complex information to customers and colleagues in a clear and appealing
- Willingness to travel internationally
- Fluent German and English is a must, another European languages is beneficial

* Preferred Skills:
- Data Migration or EIM background
- ABAP programming skills
- Project management skills

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