Interns (f/m): Customer Interaction Center - SAP Ireland - SAP Stellenangebot

Unternehmen: SAP
Vertragsart: Unbefristet - Vollzeit
Standort: Walldorf/St. Leon-Rot - Deutschland

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PURPOSE AND OBJECTIVES
The Customer Interaction Center is a Global organisation supporting customers across Europe, the Middle East, Africa, the United States and Canada.

We currently have opportunities for 2 student Internships in our Customer Interaction Center based in Ireland. Each internship will last for 6 months. Start dates are flexible to accommodate the various academic calendars.
This is a unique opportunity to gain job experience in a foreign country, to learn about a new culture and to see fascinating places such as the Cliffs of Moher, Achill Island, the rough Connemara or the beautiful national parks of Ireland.

EXPECTATIONS AND TASKS
As a student intern you will have the opportunity to liaise with SAP customers and our technical support and escalation teams to ensure customer issues are resolved in an efficient and timely manner. Your main tasks will be:

* Manage customer expectations in accordance with established SAP processes and procedures
* Evaluate (from a commercial perspective) how the customer's technical issue affects daily business processes
* Engage the appropriate stakeholders to ensure that critical customer cases are resolved effectively and in a timely manner
* Assist the customer with queries relating to system access and downloading software

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES
* Student (f/m) at a university or university of applied sciences
* Preferred fields of study: Business Administration or IT related discipline
* Fluency in German and English essential
* Collaborative approach to work with others to achieve group goals
* Willingness to take personal responsibility to ensure external and internal customer satisfaction
* Ability to build relationships and develop rapport internally and with external clients
* Commitment to continuous updating of knowledge of current systems and technology by reviewing materials and consulting internal or external experts

Your set of application documents should contain a cover letter and a tabular CV in english language, copies of the obtained degrees/marks and (if available) copies of your references from former employers (e.g. internships). Please describe your experience and skills in foreign languages and computer programs/programming languages as well.

!PLEASE APPLY ONLINE ON WWW.SAP.DE/KARRIERE!