Technical Quality Manager (f/m) - SAP Stellenangebot

Unternehmen: SAP
Vertragsart: Unbefristet - Vollzeit
Standort: Walldorf/St. Leon-Rot - Deutschland

• Bewerben Sie sich auf: Technical Quality Manager (f/m)

PURPOSE AND OBJECTIVES
SAP Active Global Support is recognized for its world-class service and support offerings. We continuously strive to further improve our service portfolio and engagement programs with the goals of optimizing our customers solutions and safeguarding their operations. SAP Support premium engagements (SAP MaxAttention, SAP Safeguarding) are tailored solutions for the implementation, operation, and upgrade of SAP solutions. This program is the new leading edge of the SAP support offerings for large customers. It is unique in the IT-market.

For the execution of our premium engagements we are looking for Technical Quality Managers (TQM) working onsite at our customers premises. As a TQM you will act as SAPs Support front office lead within the customers IT-organization. You will architect the service plans to the customers needs and head the service delivery. You will be involved in the customers SAP projects as a supervisor from SAPs point of view, thus proactively safeguarding implementations, operations, and upgrades. It will be your responsibility to create and maintain a trustful and cooperative relationship between the customer and SAP Support on project level.

EXPECTATIONS AND TASKS
As TQM (f/m) you will be responsible for the following tasks:
* Understand the customers solution landscape and business processes
* Acquire the role of a trusted SAP advisor inside the customer organization
* Create detailed engagement and service plans and drive their execution
* Coordinate involvement of SAP Support resources onsite and in the back office
* Identify top issues, define according action plan and drive the resolution process
* Report to management and executive level
* Travel requirement at least 50%

WORK EXPERIENCE
The ideal candidate would have:
* Master Degree or equivalent
* A consulting background or a support background with customer focus
* 3+ years experience in customer interaction

TRAVEL
>50%

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES
You are the right person for this job if you bring in the following:
* Excellent customer management skills
* Proven ability to work with customers on project- and senior management level
* Project management experience
* Broad understanding of SAP solutions and NetWeaver technology
* Broad understanding of the SAP organization
* Fluency in English and preferably German