Senior


Unternehmen: SAP
Vertragsart: Unbefristeter Vertrag
Standort: - Deutschland

ID:199558
Funktionsbereich:Software-Design und Entwicklung
Reisetätigkeit:0 - 10%
Standort:Walldorf/St. Leon-Rot
Karrierestatus:Berufserfahren
Anstellungsverhältnis:Vollzeit, unbefristet
 
UNTERNEHMENSBESCHREIBUNG
Die SAP wurde 1972 von fünf Kollegen ins Leben gerufen, die etwas Neues auf die Beine stellen wollten. Gemeinsam erfanden sie Unternehmenssoftware neu und revolutionierten die Art und Weise, wie Geschäfte abgewickelt werden. Bis heute sind wir als Markführer für Unternehmensanwendungen unseren Wurzeln treu geblieben. Deshalb entwickeln wir Lösungen, die Innovation befeuern und unseren Mitarbeiterinnen und Mitarbeitern sowie unseren Kunden über Grenzen und Kulturen hinweg gleiche Chancen eröffnen.
Wir bei der SAP schätzen Unternehmergeist. Daher fördern wir Kreativität und bauen langfristige Beziehungen zu unseren Mitarbeiterinnen und Mitarbeitern auf. Wir wissen, dass unsere von Vielfalt und Inklusion geprägte Belegschaft dazu beiträgt, unsere Wettbewerbsfähigkeit sicher zu stellen und Chancen für alle bietet. Wir sind überzeugt, dass wir mit vereinten Kräften Branchen verändern, Wirtschaftswachstum fördern, Gesellschaften verbessern und die Umwelt schützen können. Denn es sind leistungsfähige, effiziente Unternehmen – Best-Run Businesses –, die etwas in der Welt bewirken und das Leben von Menschen verbessern.
.
INHALTE UND ZIELE

Schließen Sie sich unserem SAP SuccessFactors Entwicklungsteam an und gestalten Sie mit uns die Zukunft in der Cloud! Unter der Marke SAP SuccessFactors entwickeln wir in einem internationalen Umfeld modernste Cloud Computing Produkte für HR Prozesse (Human Capital Management HCM). Diese Produkte helfen unseren Kunden, ihre HR Prozesse zu vereinfachen, die Talententwicklung zu unterstützen und das Engagement ihrer Mitarbeiter zu maximieren, um Strategien in messbare Geschäftsergebnisse umzusetzen. Mit unserem Produktportfolio sind wir Marktführer (20 Millionen Nutzer in 177 Ländern) und wachsen weiterhin rasant. Werden Sie Teil unseres Teams, das die Leistungsfähigkeit unserer SAP SuccessFactors Produkte rapide weiterentwickelt und arbeiten Sie mit unseren bewährten Cloud Experten zusammen.

Eines unserer wichtigen SuccessFactors Produkte ist Employee Central Payroll, ein umfassendes Cloud Produkt für die Gehaltsabrechnung, das aus der Integration zwischen dem SuccessFactors Produkt Employee Central und der SAP ERP Payroll besteht, die in der Cloud gehostet wird. Employee Central ist der Marktführer für HCM Kern-Anwendungen (Human Capital Management) in der Cloud mit mehr als 2.800 Kunden. Employee Central Payroll verzeichnet seit mehreren Jahren ein dreistelliges jährliches Kundenwachstum. Sowohl Employee Central als auch Employee Central Payroll wachsen weiter stetig und schnell. Schließen Sie sich uns an und entwickeln Sie mit uns das Employee Central Payroll Produkt für unsere schnell wachsende Kunden Community! Für die Entwicklung von Employee Central Payroll bieten wir Ihnen eine herausfordernde und vielfältige Palette von Aufgaben, die verschiedene Technologien betreffen: ABAP/ABAP OO, Java, JavaScript, HANA usw.

Wir bieten Ihnen ein dynamisches und internationales Umfeld mit Möglichkeiten zu Ihrer kontinuierlichen Weiterbildung und weiteren Entwicklung Ihrer Expertise. Zur Einarbeitung und um Sie mit Ihrem zukünftigen Umfeld vertraut zu machen, können Sie die Unterstützung eines Sie persönlich begleitenden engagierten Mentors in Anspruch nehmen. Sie arbeiten in einem Scrum Team mit hochmotivierten jungen und erfahrenen Talenten, die sich sowohl auf ABAP Entwicklungen als auch auf Java Entwicklungen konzentrieren. Neben St. Leon-Rot als größtem Entwicklungsstandort für Employee Central Payroll haben wir auch einen Entwicklungsstandort in Bangalore, Indien.
SAP bietet seinen Mitarbeitern eine informelle Unternehmenskultur, moderne Arbeitsplätze und eine Vielzahl von Zusatzleistungen wie Sporteinrichtungen, Hackathons, kostenloses Mittagessen, betriebliche Altersversorgung, Vertrauensarbeitszeit, soziale und kulturelle Veranstaltungen und vieles mehr.

ERWARTUNGEN UND
AUFGABEN

Werden Sie Teil unseres Entwicklungsteams in Deutschland und arbeiten Sie in einem hochmotivierten Scrum Team. Ihre Aufgabe wird es sein, alle Phasen und Aufgaben innerhalb des gesamten Software-Entwicklungsprozesses abzudecken:

* Sie arbeiten als ABAP/Java Entwickler in einem agilen Entwicklungsteam unter Anwendung moderner Scrum Arbeitsweisen

* Sie entwickeln im SAP ERP Backend und im Employee Central Teil des Employee Central Payroll Produkts. Wir haben erfahrene Kollegen in Ihrem Team, die Sie dabei unterstützen, das hierfür erforderliche Wissen zu erwerben.

* Abhängig von Ihrer Erfahrung tragen Sie zur Architektur- und Konzeptdefinition bei

* Sie übernehmen Verantwortung für Design, Test, Implementierung, Wartung und Kundensupport

* Sie arbeiten eng mit Kollegen in Ihrem Team und mit anderen Entwicklungsteams zusammen

AUSBILDUNG UND QUALIFIKATIONEN / FÄHIGKEITEN UND KOMPETENZEN
Geforderte Kenntnisse

* Sie haben einen Abschluss von einer Universität/Fachhochschule (Bachelor, Diplom, Master, PhD) in einem oder mehreren der folgenden Bereiche: Informatik, Mathematik, Wirtschaftswissenschaften, Naturwissenschaften oder verwandten Bereichen.

* Ausgezeichnete Programmierkenntnisse: sehr gute Kenntnisse und Erfahrungen in der ABAP oder Java Entwicklung, mindestens 5 Jahre Erfahrung in der Software-Entwicklung

* Ausgezeichnete analytische Fähigkeiten, hohe Selbstmotivation und Zielorientierung gepaart mit der Fähigkeit und Bereitschaft, schnell Verantwortung zu übernehmen

* Sehr gute soziale Kompetenzen und sehr guter Teamplayer – Konsens suchend, offen für neue Ideen und interkulturelle Zusammenarbeit

* Hohes Qualitätsbewusstsein verbunden mit service- und kundenorientierter Arbeitsweise

* Sehr gute Deutsch- und Englischkenntnisse (schriftlich und mündlich) sind eine unbedingte Voraussetzung

Bevorzugte Kenntnisse

* Erfahrung in der Anwendungsentwicklung besonders im Bereich SAP HCM (Human Capital Management) ist von Vorteil

* HCM Kenntnisse sind von Vorteil

* Kenntnisse in der Integrationsentwicklung sind vorteilhaft

DAS BIETEN WIR IHNEN
Erfolg ist, was Sie daraus machen. Wir bei der SAP helfen Ihnen, auf Ihre eigene Weise erfolgreich zu sein.
Eine Karriere bei der SAP kann Ihnen viele Türen öffnen. Wenn Sie ein Unternehmen suchen, das hinter Ihren Ideen und Entwicklungsplänen steht, Sie für das anerkennt, was Sie leisten, Ihnen ein starkes Gefühl vermittelt, etwas Sinnvolles zu tun, und außerdem ein freundliches und flexibles Arbeitsumfeld bietet, das Inklusion hochhält, bewerben Sie sich jetzt!
DIE SELBSTVERPFLICHTUNG DER SAP ZUR VIELFALT Um unsere Innovationskraft optimal zu nutzen, investieren wir in die Weiterentwicklung unserer von Vielfalt und Inklusion geprägten Belegschaft. Die Förderung der individuellen Fähigkeiten und Talente, die jeder einzelne Mitarbeiter mit ins Unternehmen bringt, steht für uns im Vordergrund. Die SAP ist den Grundsätzen der Chancengleichheit im Berufsleben und der Schaffung einer geeigneten Arbeitsumgebung für Bewerberinnen und Bewerber mit körperlicher oder geistiger Behinderung verpflichtet. Wenn Sie eine solche Arbeitsumgebung oder Unterstützung bei der Navigation auf unserer Website oder bei Ihrer Bewerbung benötigen, senden Sie bitte eine entsprechende E-Mail das Recruiting Operations Team (Amerika: Careers.NorthAmerica@sap.com oder Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Erfolgreiche Bewerberinnen und Bewerber müssen möglicherweise eine Prüfung ihres Hintergrunds bei einem externen Anbieter durchlaufen. Additional Locations:Software Development: Java & ABAP


Unternehmen: SAP
Vertragsart: Unbefristet
Standort: - Deutschland

Requisition ID: 189072
Work Area: Information Technology
Location: Walldorf/St. Leon-Rot
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Objectives The SAP Cybersecurity department is part of the SAP Global Security Organization within the Product & Innovation board area. SAP Cybersecurity enables us to build up digital resilience and appropriate response measures to counter threats against our company. Within our global security framework, Cybersecurity activities cover operational tasks within threat prevention, detection and response. This allows us to build the necessary resilience and defensive measures to keep up with fast-changing and steadily-growing, external threats. SAP Cybersecurity helps ensure the continuous delivery of our products and services to our customers with excellence, while preserving the security properties of availability, integrity and confidentiality. Based in Walldorf, Germany, the (Senior) Cyber Security Resilience & Disaster Recovery Specialist is a high-impact contributor with primary responsibility for (1) evaluating current disaster recovery strategies within multiple Cloud lines of business and (2) creating designs which will optimize business technology resiliency for SAP. This position is crucial to envision and oversee implementation of a resilient, technical architecture leveraging world-class technologies. Select strategies will enable SAP to deliver premier products to global customers regardless of environmental hazards, local infrastructure failures, cyberattacks or crisis events. You will work in close collaboration with local and worldwide colleagues. The architect must be able to partner with leading technology providers to envision the future -- including network, storage, compute, telecommunications, colocation partners and public cloud providers. Expectations & Tasks  • Develops strategies for disaster recovery (DR) and designs business resiliency solutions. • Defines the architecture to strengthen high-availability and resiliency of SAP products and services to meet or exceed contractual requirements. • Teams with Cloud Lines of Businesses to create a multi-year playbook and roadmaps for delivering a technical environment capable of meeting or exceeding all SAP recovery objectives.  • Leverages knowledge from internal colleagues, external providers, industry best practices,  and/or other valued sources to improve the technical environment resilience.  • Evaluates and recommends new products, maintains knowledge of emerging technologies and assists with development and management of the corporate DR planning system. • Translates project or regulatory business requirements into DR and process designs. • Acts as cross-functional project or topic lead for DR or Business Resiliency initiatives. • Collaborates with IT and Cloud lines of business to develop DR elements for new projects or existing technologies within SAP.  • Ensures regulatory and business requirement compliance.  • Maintains recovery planning documentation as it relates to systems design, configuration, support, and processes Education  • Bachelor degree (or equivalent) in Computer Science, IT or comparable fields a must, Master a plus, international degrees preferred   Skills and Competencies • Must be prepared to rapidly obtain familiarity with SAP products, especially for cloud products and underlying technologies. • Expert / Lead technical role and capable of coaching and mentoring cloud product technical staff regarding disaster recovery functions and resiliency requirements across the enterprise. • Advanced knowledge, understanding and experience with a wide variety of industry-standard infrastructure hardware, tools, and software. • Familiarity with IT terminology, technical concepts, and DR planning considerations such as backup and recovery, replication, and redundancy • IT security knowledge (i.e., system and network levels) is highly desired • Proven analytical thinking a must • Strong English and German skills Work Experience • Diverse IT work experience such as technical system support and network administration, or  • Several years of related experience in an enterprise IT engineering environment with an emphasis on planning and management of Disaster Recovery infrastructure.
 
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor...


Unternehmen: SAP
Vertragsart: Unbefristet
Standort: - Deutschland

Requisition ID: 196686
Work Area: Information Technology
Location: Walldorf/St. Leon-Rot
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVES

The mission of the HEC Delivery organization within the Enterprise Cloud Services (ECS) Unit is to build and operate the HANA Enterprise Cloud (HEC) Portfolio. This is an enabling function to help customers to gain advantage out of HANA without the necessity to invest in infrastructure and operations know-how. The power of HANA shall be easy and cloudlike to be consumed to accelerate and enable HANA adoption in the market. Besides day to day administration we are driving/part of strategic pilot projects for new technologies as reference for SAP customers.
HEC Delivery - Productization is a sub-unit that enables and supports the HEC Delivery units with providing tool and procedure standardization and automation for their highly dynamic working environment.
HEC Delivery - Productization has the following responsibilities

* Standardization, optimization and stabilization of system lifecycle management processes Requirements Engineering (Roll-in / Roll-out)

* Organizing and running test activities

* Roll-in / Roll-out of Procedure Changes to MCD Operations teams


* Setup, administration and governance of the Verification Lab (VLAB)
To strengthen our team with strong SAP system operations knowledge and focus on end-to-end operations process standardization and optimization, we are searching for a motivated colleague working in a global, highly professional team of experts.

EXPECTATIONS AND TASKS


* Own operational processes, drive standardization and automation to increase efficiency

* Engage with operation teams to continuously improve processes and tools

* Integrate processes into the customer self-services of the Customer Dashboard

* Requirements Engineering (Roll-in/ Rollout) in close alignment with operations and define roadmap

* Manage small/mid-size technology-related projects in complex environment

* Understand and improve effort and cost structure (lower TCO)

* Create and align test plans, support, analyze and perform testing activities

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

* Strong SAP Basis and system operations know-how

* Sound knowledge SAP NetWeaver, SAP HANA

* Basic knowledge in Cloud infrastructure

* Knowledge in designing and structuring of integrated E2E Lifecycle Management Procedures

* Project management skills

* Fluent in spoken and written English and German

* Strong analytical and problem-solving skills

* Willingness and experience working in international teams


WORK EXPERIENCE

5+ years of relevant work experience with extended SAP Basis and/or SAP system operations.
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor..


Unternehmen: SAP
Vertragsart: Unbefristet
Standort: - Deutschland

Requisition ID: 186034
Work Area: Information Technology
Location: Eschborn
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVES

SAP IT’s Communication Technology & Central (CT&C) team is dedicated to providing employees with world class support and collaboration services. The demands and expectations of our team are high and we help each other deliver the best possible user experience. This highly innovative and transformative area of IT brings some unique challenges but also opportunities to greatly enhance the productivity of SAP employees.
The unit "IT Germany" as a subset of CT&C is responsible for all German offices of the SAP group except Headquarters and is supported by several internal and external services.
To ensure full coverage of business demand, all new services, service improvements, and associated infrastructure are designed and operated along global standards in direct alignment with all relevant stakeholders.

EXPECTATIONS AND TASKS
:
This position is designed to act as a highly skilled technology consultant in the area of Client Support and infrastructure management with a focus on new technologies in the area of PCs, Mobiles and Multimedia. The individual will be part of a team responsible for the operation and configuration of the current and future solutions in the above mentioned areas. There will be close interaction with all related SAP IT teams as well as with our internal customers.
Your tasks will include:

* Coordinate support tasks between 2nd and 3rd level support as an expert in IT support
In strong collaboration with internal and external Service Providers
- Manage, escalate and drive 2nd level client support for the Eschborn SAP office
  (standard tasks supported by an external service provider)
- intervene in emergencies and support the local IT support units
* Ensure and optimize technical service delivery to ensure SLA adherence as well as adherence to standards, processes and security processes

* Ensure high availability and deliver stable operations

* Continuously improve and refine IT Support services with a strong customer focus

* Be the on-site interface for internal customers regarding the management of local IT environment

* Provide information and advise our end users in a solution-oriented manner regarding the latest technologies, best fitting services and if necessary to reduce tensions and comprehensively explain situations such as given conditions.

* Proactively monitor technical issues pertaining to SAP IT Services and make recommendations to reduce the risk/impact of similar future problems.

* Maintain and expand working knowledge of current SAP processes, as well as their integration and methods of support delivery.

* Share best practices with team members to contribute and enhance quality and efficiency of internal customer support

EDUCATION ANDQUALIFICATIONS / SKILLS AND COMPETENCIES

* University degree in computer science 

* ITIL certifications

* Advanced and broad levels of technical skills as well as communication skills

* Comprehensive operational knowledge of all major technology areas comprising of Apple and Microsoft Software, as well as of Mobile technology (hardware and OS).

* In-depth knowledge of Apple and Microsoft Software (OS and applications)

* Good knowledge of network infrastructure and server architecture

* Extremely motivated and interested to embrace new technologies and adopt new skills
Excellent communication skills and well experienced in communication with customers;
ability to convey technical issues to customers and translate their requirements into technical specifications
* Comprehensive and effective task and project management

* Effective time management / Ability to coordinate multiple tasks or projects simultaneously

* Excellent behavior towards external and internal customers, partners and colleagues even in extreme situations

* Highly motivated person who can work independently and enjoys working with people and in virtual teams 

* Language skills: Excellent English and German skills - written and spoken 

* Soft skills: Team-Player, curious and involved, creative, motivated, reliable, good communicator, user-centric, service oriented, can-do attitude


WORK EXPERIENCE

2+ years of technical experience in 1st and 2nd level support for IT clients and infrastructure
of at least a mid-size company (>1000 clients)
* 1+ year of practical experience with extensive networks and client/server structures
1+ year of practical experience with support of mobile devices and relevant OS
(Android, IOS, Windows mobile)
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations: Virtual - GermanyRequisition ID: 186034
Work Area: Information Technology
Location: Eschborn
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVES

SAP IT’s Communication Technology & Central (CT&C) team is dedicated to providing employees with world class support and collaboration services. The demands and expectations of our team are high and we help each other deliver the best possible user experience. This highly innovative and transformative area of IT brings some unique challenges but also opportunities to greatly enhance the productivity of SAP employees.
The unit "IT Germany" as a subset of CT&C is responsible for all German offices of the SAP group except Headquarters and is supported by several internal and external services.
To ensure full coverage of business demand, all new services, service improvements, and associated infrastructure are designed and operated along global standards in direct alignment with all relevant stakeholders.

EXPECTATIONS AND TASKS
:
This position is designed to act as a highly skilled technology consultant in the area of Client Support and infrastructure management with a focus on new technologies in the area of PCs, Mobiles and Multimedia. The individual will be part of a team responsible for the operation and configuration of the current and future solutions in the above mentioned areas. There will be close interaction with all related SAP IT teams as well as with our internal customers.
Your tasks will include:

* Coordinate support tasks between 2nd and 3rd level support as an expert in IT support
In strong collaboration with internal and external Service Providers
- Manage, escalate and drive 2nd level client support for the Eschborn SAP office
  (standard tasks supported by an external service provider)
- intervene in emergencies and support the local IT support units
* Ensure and optimize technical service delivery to ensure SLA adherence as well as adherence to standards, processes and security processes

* Ensure high availability and deliver stable operations

* Continuously improve and refine IT Support services with a strong customer focus

* Be the on-site interface for internal customers regarding the management of local IT environment

* Provide information and advise our end users in a solution-oriented manner regarding the latest technologies, best fitting services and if necessary to reduce tensions and comprehensively explain situations such as given conditions.

* Proactively monitor technical issues pertaining to SAP IT Services and make recommendations to reduce the risk/impact of similar future problems.

* Maintain and expand working knowledge of current SAP processes, as well as their integration and methods of support delivery.

* Share best practices with team members to contribute and enhance quality and efficiency of internal customer support

EDUCATION ANDQUALIFICATIONS / SKILLS AND COMPETENCIES

* University degree in computer science 

* ITIL certifications

* Advanced and broad levels of technical skills as well as communication skills

* Comprehensive operational knowledge of all major technology areas comprising of Apple and Microsoft Software, as well as of Mobile technology (hardware and OS).

* In-depth knowledge of Apple and Microsoft Software (OS and applications)

* Good knowledge of network infrastructure and server architecture

* Extremely motivated and interested to embrace new technologies and adopt new skills
Excellent communication skills and well experienced in communication with customers;
ability to convey technical issues to customers and translate their requirements into technical specifications
* Comprehensive and effective task and project management

* Effective time management / Ability to coordinate multiple tasks or projects simultaneously

* Excellent behavior towards external and internal customers, partners and colleagues even in extreme situations

* Highly motivated person who can work independently and enjoys working with people and in virtual teams 

* Language skills: Excellent English and German skills - written and spoken 

* Soft skills: Team-Player, curious and involved, creative, motivated, reliable, good communicator, user-centric, service oriented, can-do attitude


WORK EXPERIENCE

2+ years of technical experience in 1st and 2nd level support for IT clients and infrastructure
of at least a mid-size company (>1000 clients)
* 1+ year of practical experience with extensive networks and client/server structures
1+ year of practical experience with support of mobile devices and relevant OS
(Android, IOS, Windows mobile)
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations: Virtual - Germany


Unternehmen: SAP
Vertragsart: Unbefristet
Standort: - Deutschland

Requisition ID: 181684
Work Area: Information Technology
Location: Walldorf/St. Leon-Rot
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVES

IT Services provides efficient IT solutions, technology and operational support to our Lines of Businesses (LoBs) with a strong focus on user-centricity. Supporting more than 80,000 employees and thousands of SAP systems, IT Services is delivering business applications be it classical SAP or new SaaS solutions, mobile apps, web & HANA Cloud Platform-based applications, as well as workplace technology services covering hardware, client software and unified communications solutions.
Fundamentally, IT Services is enabling SAP to become a Digital Enterprise with happy end users.
The Application Architecture will be responsible for SAP’s application landscape for selected LoB’s and will be leading architecture for Top 10 IT programs. The goal is to understand As-Is application landscape and plan To-Be landscape, support data and model driven technology decision making based on capabilities, and understand capabilities, dependencies and opportunities for consolidation & simplification. The responsibilities will include the process areas:

* Drive for SAP’s internal Procurement transformation in the light of the SAP COO Focus Projects

* Support move to Cloud Architecture and drive impact assessment of transformation Architecture

* Provide various views on SAP’s Application Architecture


EXPECTATIONS AND TASKS


* Gain deep understanding of business procurement requirements, data structures and data models

* Be the procurement architecture point of contact for internal Business and IT stakeholders

* Develop skill and competency on latest solutions and technologies relevant for internal sales and pricing processes

* Design Procurement Architecture in diverse IT-landscape,

* Enable collaboration across IT, P&I and business units

* Provide strong support in architecture decision making

* Drive application architecture analysis and investigations

* Ensure flawless communication with business executives on application and data architecture

* Define Application architecture roadmap and establish the practice to define transformation path between As-Is and To-Be Application Architecture

* Actively drive and lead Application Architecture Transformation within SAP IT Services.


WORK EXPERIENCE
      

* Prior experience as Application Architect or Program Architect


* > 5 years of work experience in globally distributed environment

* Proven record of SAP ERP MM Procurement implementation, strong background in Ariba and Fieldglass

* Ariba downstream capabilities, including Ariba Procure-to-Pay, Ariba Procurement Content, Ariba Invoice Management and Payment Management

* Strong background in procurement, project purchasing and invoice planning

* First records in Cloud implementations preferred (Cloud2Cloud, Cloud2On-premise)

* Eager to learn new things while transitioning SAP into the cloud company

* Experience in working with cross-cultural teams

* Experience with executive and business stakeholders communication

KEY COMPETENCES:

* Strong Business and IT Architectural Design Affinity for SAP internal Roadmap Definitions

* Strong Product Knowledge of SAP ERP MM Procurement and Ariba Procure-to-Pay

* Track Record in ERP/CRM MM and Ariba P2P implementations or solution/product management positions

* First experience in Cloud implementations preferred (Cloud2Cloud, Cloud2On-premise)

* Strong Communication Skills

* Strong Collaborative mindset (across teams and functions).

* Strong overall knowledge of IT with particular focus on enterprise applications and application architecture.

* Architecture development experience across Business, Application, Data and Technology domains.

* Knowledge of Enterprise Architecture Frameworks (e.g. TOGAF, SAP EAF, Gartner, Zachman) and EA reference models.

* General knowledge about case tools used to design and define all application architecture domains.

WHAT YOU GET FROM US
 Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 181684
Work Area: Information Technology
Location: Walldorf/St. Leon-Rot
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVES

IT Services provides efficient IT solutions, technology and operational support to our Lines of Businesses (LoBs) with a strong focus on user-centricity. Supporting more than 80,000 employees and thousands of SAP systems, IT Services is delivering business applications be it classical SAP or new SaaS solutions, mobile apps, web & HANA Cloud Platform-based applications, as well as workplace technology services covering hardware, client software and unified communications solutions.
Fundamentally, IT Services is enabling SAP to become a Digital Enterprise with happy end users.
The Application Architecture will be responsible for SAP’s application landscape for selected LoB’s and will be leading architecture for Top 10 IT programs. The goal is to understand As-Is application landscape and plan To-Be landscape, support data and model driven technology decision making based on capabilities, and understand capabilities, dependencies and opportunities for consolidation & simplification. The responsibilities will include the process areas:

* Drive for SAP’s internal Procurement transformation in the light of the SAP COO Focus Projects

* Support move to Cloud Architecture and drive impact assessment of transformation Architecture

* Provide various views on SAP’s Application Architecture


EXPECTATIONS AND TASKS


* Gain deep understanding of business procurement requirements, data structures and data models

* Be the procurement architecture point of contact for internal Business and IT stakeholders

* Develop skill and competency on latest solutions and technologies relevant for internal sales and pricing processes

* Design Procurement Architecture in diverse IT-landscape,

* Enable collaboration across IT, P&I and business units

* Provide strong support in architecture decision making

* Drive application architecture analysis and investigations

* Ensure flawless communication with business executives on application and data architecture

* Define Application architecture roadmap and establish the practice to define transformation path between As-Is and To-Be Application Architecture

* Actively drive and lead Application Architecture Transformation within SAP IT Services.


WORK EXPERIENCE
      

* Prior experience as Application Architect or Program Architect


* > 5 years of work experience in globally distributed environment

* Proven record of SAP ERP MM Procurement implementation, strong background in Ariba and Fieldglass

* Ariba downstream capabilities, including Ariba Procure-to-Pay, Ariba Procurement Content, Ariba Invoice Management and Payment Management

* Strong background in procurement, project purchasing and invoice planning

* First records in Cloud implementations preferred (Cloud2Cloud, Cloud2On-premise)

* Eager to learn new things while transitioning SAP into the cloud company

* Experience in working with cross-cultural teams

* Experience with executive and business stakeholders communication

KEY COMPETENCES:

* Strong Business and IT Architectural Design Affinity for SAP internal Roadmap Definitions

* Strong Product Knowledge of SAP ERP MM Procurement and Ariba Procure-to-Pay

* Track Record in ERP/CRM MM and Ariba P2P implementations or solution/product management positions

* First experience in Cloud implementations preferred (Cloud2Cloud, Cloud2On-premise)

* Strong Communication Skills

* Strong Collaborative mindset (across teams and functions).

* Strong overall knowledge of IT with particular focus on enterprise applications and application architecture.

* Architecture development experience across Business, Application, Data and Technology domains.

* Knowledge of Enterprise Architecture Frameworks (e.g. TOGAF, SAP EAF, Gartner, Zachman) and EA reference models.

* General knowledge about case tools used to design and define all application architecture domains.

WHAT YOU GET FROM US
 Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor.

Frage die Experten der ABAPforum.com Community

Definiere ein Themengebiet für deine Frage: